2999be Privacy Policy

1. Introduction

2999be ("we", "our", or "platform") places the highest importance on your privacy. This privacy policy describes what personal information we collect when you use the 2999be website (2999be.cam), how that information is used, and what steps we take to protect your data.

By using 2999be's services, you are considered to have accepted the terms of this privacy policy. You are requested to read this policy carefully. If you disagree with any part of it, please refrain from using our platform and contact us.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and internationally recognised standards. 2999be always operates with transparency and is committed to handling our users' information with respect.

2. Information We Collect

We collect various types of information depending on the nature of your relationship with 2999be. A detailed description of the information collected is provided below:

2.1 Registration and Account Information

When you create an account on 2999be, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address (up to division and district level)
• National ID (NID) or passport details for identity verification
• Your chosen username and password (stored in encrypted form)

2.2 Financial and Transaction Information

To manage deposits and withdrawals, we process the following information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction amount, date, and reference number
• Bonus and promotion related information
• Account balance and transaction history

Please note: we never store your full mobile banking PIN or password. Payment processing is always completed through a secure, encrypted connection.

2.3 Gaming Activity Information

To ensure fair play and responsible gaming, we record:

• Details of every game played — bet amount, win/loss outcome, and time
• Statistics on which games were played most frequently
• Bonus and promotion usage information
• Total session duration and activity patterns

2.4 Technical and Device Information

When you use our platform, the following information is collected automatically:

• IP address and approximate geographic location
• Device type (smartphone, tablet, computer), operating system, and browser information
• Time spent on our website, pages visited, and navigation patterns
• Referral source (which site you came from to reach us)

3. Purpose of Data Use

2999be uses the information collected from you only for the following legitimate purposes:

3.1 Account Management and Identity Verification

We need information to keep your account secure and to verify each user's identity. This also helps prevent fraud, money laundering, and access by minors. The documents you provide are used to complete the "KYC" (Know Your Customer) verification process.

3.2 Financial Transaction Processing

Financial information is used to receive your deposits and pay out winnings accurately and promptly. 2999be processes all transactions via bKash, Nagad, Rocket, and Upay — starting from a minimum deposit of ৳300 — within 30 minutes to 3 hours.

3.3 Customer Service and Support

When you contact us through our 24/7 Bangla live chat support or by email, we use your account and transaction information to resolve your issue quickly and effectively.

3.4 Ensuring Responsible Gaming

By analysing your gaming activity patterns, we identify potentially problematic gaming behaviour and provide assistance when needed. This is part of our commitment to maintaining a safe and enjoyable gaming environment.

3.5 Platform Development and Analytics

We analyse aggregated and anonymised data to improve the overall user experience and technical performance. Understanding which games and features are most popular allows us to provide better services.

3.6 Legitimate Promotional Communications

If you have given consent to receive information about bonus offers, tournaments, and special promotions, we will send you relevant communications. You may request to stop such communications at any time.

4. Cookies and Tracking Technologies

2999be uses cookies and similar tracking technologies to improve the functionality of our platform and your experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They maintain your login session, verify security, and remember your preferences (such as language selection). Without these cookies, the platform cannot function properly.

4.2 Functionality and Analytics Cookies

These cookies help us understand how users interact with our site — which pages are visited most, where users encounter problems, and so on. This data is processed in aggregated form and is not personally identifiable.

4.3 Cookie Management

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the platform.

5. Data Sharing and Third Parties

2999be does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with selected third-party technology partners who assist with payment processing, game software provision (such as Pragmatic Play, JILI, PG Soft, Spribe), and platform infrastructure management. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

If it is legally required to provide information through a court order, regulatory authority directive, or a lawful request from a law enforcement agency, 2999be will fulfil that legal obligation. In such cases, we will endeavour to notify you in advance wherever possible.

5.3 Fraud and Abuse Prevention

To detect and prevent fraud, money laundering, or misuse of the platform, we may share relevant information with industry-recognised bodies where necessary.

6. Data Security Measures

To keep your personal and financial information secure, 2999be employs industry-leading technical and organisational measures:

• SSL Encryption: All data transfers on our platform are carried out through SSL (Secure Socket Layer) encryption technology, which keeps information exchanged between your browser and our servers secure.
• Encrypted Database: All sensitive information stored on our servers is protected by strong encryption algorithms.
• Two-Factor Authentication: We offer two-step verification (Two-Factor Authentication) to prevent unauthorised access to your account.
• Regular Security Audits: Regular security audits and penetration testing are conducted on our systems.
• Access Controls: Only authorised staff can access your personal information, and only to the extent necessary for their work.
• Firewall and DDoS Protection: Our infrastructure is protected by advanced firewalls and distributed attack (DDoS) prevention systems.

Please keep in mind that no method on the internet is 100% secure. We ensure the highest level of protection, but you should also avoid sharing your password with anyone and change it regularly.

7. Data Retention Period

2999be retains your information only for as long as necessary. The retention period is determined based on the following policies:

• Active Accounts: All necessary information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period (generally up to 5 years) due to legal and regulatory obligations.
• Financial Records: Transaction records may be retained for an extended period in line with legal obligations.
• Marketing Information: If you withdraw your consent, you will be removed from promotional communication lists immediately.

Once the necessary period has passed, we securely delete or anonymise your information.

8. Your Rights

Under 2999be's privacy policy, you have the following important rights:

8.1 Right to Access

You may find out at any time which personal information we hold about you. Upon request, we will provide a detailed description of all your information.

8.2 Right to Rectification

If there is any incorrect or outdated information in your account, you may contact our support team to request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we have a legal duty to retain certain information for a specified period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. If you object, we will stop that activity immediately.

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact us at [email protected]. We will endeavour to respond to your request within 30 business days.

9. Protection of Minors

2999be strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification steps are included in the registration process, and if we confirm that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

10. Privacy Policy Changes

2999be reserves the right to amend or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A notice will be displayed on the main page of our platform.
• Registered users will be informed by email.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after any changes, you will be considered to have accepted the updated privacy policy. It is therefore recommended that you visit this page from time to time.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla Support (from any page on the site)

We take every request and complaint seriously and will try to respond as quickly as possible.