Responsible Gaming —
Your safety is our commitment
At 2999be, we believe gaming should be a healthy source of enjoyment — never a cause of stress. Our responsible gaming tools and guidelines help you stay in control at all times.
Age Limit and Core Principles
Responsible Gaming — Our Core Commitment
Responsible gaming at 2999be means enjoying gaming as entertainment, not going down a path of harm. We encourage every player to set their limits, take a break when needed, and seek support if problems arise. Our platform is designed so that you always remain in control.
- Gaming should always be for entertainment — not as an alternative source of income.
- Never play in an attempt to chase your losses.
- Set a gaming budget and stick to it.
- Avoid playing when you are stressed or feeling low.
Our Safety Tools
2999be provides the following tools to give every player the opportunity to game responsibly.
Deposit Limit
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies when increasing a limit, giving you time to reconsider your decision.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can apply to exclude yourself from the platform for a set period (30 days, 6 months, or permanently). During this period, your account will be completely inactive.
Time-Out Break
Take a temporary time-out for anywhere from 24 hours to 6 weeks. During this time, you will not be able to log in. You can also keep session reminders active to stay aware of how long you have been playing in each daily session.
Loss Limit
Set a limit in advance on the maximum amount you are willing to lose within a given period. Once that limit is reached, your gaming session will end automatically. This is a straightforward way to keep your budget under realistic control.
Bet Limit
Limit the maximum amount of a single bet. A bet limit is highly effective at reducing the risk of losing large amounts in a moment of impulse. Limits can be set separately for live casino, slots, and sports betting.
Reality Check
Pop-up messages at regular intervals will remind you how long you have been playing, and how much you have won or lost. This information will help you make the right decisions at the right time and keep your gaming under control.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone close to you, seek help without delay.
🔴 Behavioural Warning Signs
- Continuing to play in order to win back money that was lost.
- Trying to stop gaming but being unable to do so.
- Hiding your gaming habits from family or friends.
- Borrowing money or selling assets to fund gaming.
- Neglecting work, studies, or family responsibilities.
🔴 Emotional and Financial Warning Signs
- Lying about gaming or deceiving yourself about it.
- Feeling excited while gaming and restless when not able to play.
- Spending money on gaming beyond your monthly budget.
- Experiencing sleep problems, anxiety, or depression.
- Becoming irritable or angry when unable to game.
How to Set Limits
Using the responsible gaming tools on 2999be is straightforward. Follow just a few steps to keep your gaming safe.
Log In
Log in to your 2999be account and go to your profile settings.
Responsible Gaming Menu
Enter the 'Responsible Gaming' section. You will find all control tools there.
Choose Your Limits
Deposit limit, loss limit, bet limit, or self-exclusion — choose based on what you need.
Confirm
Confirm your limit. A reduced limit takes effect immediately. Increasing a limit requires a 24-hour wait.
Self-Exclusion and Time-Out
When should you choose self-exclusion?
When you feel that gaming is getting out of control and you want to take a longer break, self-exclusion is the most effective step. At 2999be you can choose from three durations:
- A temporary 30-day break.
- A medium-term 6-month break.
- Permanent exclusion — a request to close the account.
No promotional emails or notifications will be sent during the exclusion period. This only takes effect after informing the support team via live chat or email.
Time-Out — A Short-Term Break
If you need a shorter break than self-exclusion, choose a time-out. It keeps you away from the platform temporarily but does not close your account.
- A 24-hour time-out.
- A 7-day weekly break.
- A monthly break of up to 30 days.
- A custom period of up to 6 weeks.
If you need assistance before your time-out ends, contact the support team — we are always ready to help.
Responsible Gaming Habits
- Set a fixed budget before you play and stick to it.
- Do not think of gaming as a way to earn money.
- Take regular breaks and make time for other activities.
- Do not play under the influence of alcohol or medication.
- Prioritise spending time with family and friends.
- Always keep in mind the possibility of losing.
Minor Protection
2999be strictly provides services only to individuals aged 21 and above. If there are children or teenagers in your household, keep your account information secure from them.
- Do not save your password on shared devices.
- Clear your browsing history regularly.
- Use family filtering software.
- Always log out of your account when it is not in use.
- Never share financial information (bKash, Nagad PIN) with anyone.
Financial Limits and Payment Policy
Minimum Deposit
A minimum deposit of ৳300 applies across all payment methods — bKash, Nagad, Rocket, and Upay.
Minimum Withdrawal
A minimum withdrawal of ৳800 applies for any payment method. Withdrawal is not possible if the amount has not been deposited.
Withdrawal Time
Approved withdrawals generally arrive in your account within 30 minutes to 3 hours.
Payment Methods
Make secure and fast transactions via bKash, Nagad, Rocket, and Upay.
Need Help? Contact Us
There is no shame in talking about a gaming problem. The 2999be support team is always by your side.
24/7 Bangla Live Chat
Chat directly with our Bangla-speaking support team at any time, any day. We are always ready to help with responsible gaming, account limits, or self-exclusion.
Email Support
For detailed issues, write to us by email. We aim to respond as quickly as possible. Email: [email protected]
🏥 Seeking Outside Help Is a Sign of Courage
Gaming addiction is a health issue — it is not a sign of weakness; seeking help is the courageous choice. For professional support, contact your local mental health centre or family doctor. We are ready to provide any information you may need.
Responsible Gaming — Common Questions
Play safely, stay happy
Enjoy gaming at 2999be on your own terms — set limits, take breaks, and seek help when you need it.